Frequently Asked Questions

and Policies

If you did not find your answer here, please send us a message
or give us a call. 

4145531
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Spa & Service Related

A mask and a temperature check are required before appointments. You are required to wear your mask during your visit. *If you are experiencing any COVID-19 symptoms, please delay your appointment until after testing for COVID-19.

If you need to make a change to your reservation, please provide 24 hours notice to avoid a cancellation fee. A major credit card is required to book your reservation. Your card wil not be charged until service is completed or failed to give 24 hour notice of cancellation or no shows.

By scheduling a service you are agreeing to our cancellation and no show policies: We require a complete 24 hour notice for ALL cancellations (NO EXCEPTIONS). This allows the spa enough time to fill appointments.

***Late cancellations will be charged 50% of treatments scheduled. “No-shows” will be charged 100% of treatments scheduled

Please arrive 15 minutes prior to your appointment so that we may start your service on time or even early. A late arrival may require a reduced appointment time, at scheduled price, with respect to the clients that are scheduled after you.

We are out farming (closed) on Mondays!

We are open:

Tuesday through Thursday from 10:30AM to 7:30pm

Friday from 10:00AM to 7:00pm

Saturday from 10:00AM to 6:00pm

Sunday from 1:00pm to 5:00pm

Parking Garage: 310 Chapel St SW Atlanta, GA 30313

Park for free at the Castleberry Point Parking Garage. Continue down Nelson St. and make a left onto Chapel St. The parking garage will be on your left.

iwi stands for "It Is What It Is" because every product includes recognizable products!

Yes! We definitely do. However, if you want to guarantee an appointment you can call to make an appointment or book online.

You can call to make an appointment or book online.

We do not perform acrylic or S&S nails because these services have harmful effects on nailbeds. However, you can get gel nails for a longer, stronger manicure!

No, but we keep credit cards on file in case there is a cancellation.

We partner with several farms and gardens in the community, such as Truly Living Well Farm and Good Shepherd Farm.

Product Related

No Refrigeration necessary:

  • Body scrubs
  • Body oils
  • Body butters 
  • Dry face masks
  • The mint 2 be cleanser bar

Please Refrigerate:

  • 14k glow moisturizer
  • Squash it out cleanser
  • Flax grits honey exfoliant
  • Kale it out makeup remover
  • Breakfast time mask
  • Lettuce face it toner
  • Rose beets face mist

Refrigerated products expire after about 3 months. The expiration date is listed on each product.

Products such as the scrubs, oil, and butters do not expire. However, since the ingredients are natural, the product can change in color, texture and smell after a year.

Squash It Out Cleanser: Mix equal amounts of cleanser and yogurt before applying onto your skin before rinsing your skin with cool water. Place your iwi fresh cleanser back into the refrigerator.

Flax-Grits-Mato Exfoliant: Apply a dime size amount to fresh, clean skin once or twice a week. Rub in an upward circle motion before rinsing off with cool water.

Lettuce-Face-It Toner: Spritz your face evenly with your fresh lettuce toner before or after moisturizing.

14 Carrot Glow Moisturizer: Scoop a dime amount of moisturizer onto a clean palm and spread the moisturizer evenly on your hands. Apply the moisturizer onto fresh, clean skin in an upward motion. 

Place your iwi fresh face products back into the refrigerator after each use.

You can purchase your products online, in person at iwi fresh Garden Day Spa, online store, or in the Whole Foods Market Ponce De Leon location in Atlanta, GA.

Currently our products are only available at the Whole Foods Market on Ponce De Leon Ave in Atlanta, GA.

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Vendor Fees

Vendor Fees are non-refundable.
Vendor Fees are applicable through all weather conditions.

Let us know if you have any other questions!